What happens when you raise a support ticket for AIMS?
When a client raises a support ticket, what happens within AIMS Software?
A ticket is created and allocated to our internal AIMS user profile dedicated to support, which also immediately sends an email notification to the AIMS support team. The ticket is reviewed by one of the team allocated to the AIMS Support Platform that day. Support tickets can include requests for help with an issue, queries about a client’s system, change requests and service requests.
Read on to find out more about how our support team can help you.