Support Service Levels

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Your AIMS contract gives you Level 3 Technical Support as a core part of our offer.

Additional business support or administration support is available on request. The option of these additional support service levels means that we can give you the support you need, whenever you want it. Clients often choose to pre-purchase a number of call-off days to make quick and easy approval for any associated costs.

“The Mondriaan Fund has been using AIMS software for almost a decade and we are very happy with the flexibility the software provides us. Support matters are handled promptly and the software itself is continuously being improved. Client concerns are taken seriously and communication is always clear, which makes working with AIMS software a pleasure.”

Head of IT, The Mondriaan Fund

Our Support Levels

  • Level 3 Technical support

Covered by your service level agreements

AIMS product support, for technical problems in the core AIMS product

Hosting and security services, for hosted or SaaS clients

  • Level 2 Business support

Configuration services and support for your solution and any changes required

Training and advice, for administration of your solution

Advice and assistance for clients who choose to host AIMS

  • Level 1 Administration support

System administration support for any operational issues

System administration cover, where required

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