AIMS Services

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Our team is ready to help you put in place the grant management system that meets your specific needs. We will work with your team to understand exactly how you administer your grant schemes and we will train you how to reflect this in your AIMS solution.

The AIMS team offers a suite of professional services to help you work more efficiently.  Our packages are bespoke for each client, with a sliding scale of support and guidance available at each stage of your relationship with the AIMS platform.  We can even manage your grant administration for you – we offer a full managed service for your grant management platform to reduce the internal load on your organisation.

“The AIMS Implementation and Support Team are first rate. They all demonstrate a thorough and extensive knowledge of the AIMS product and they understand the complexities of grant-making. They are efficient, detailed, thorough, creative and a pleasure to work with. Throughout the implementation of the AIMS product for Comic Relief all the AIMS staff have provided us with excellent support and have gone above and beyond the call of duty on a number of occasions.” 

Head of Grant Operations, Comic Relief

  • Implementation

Our team is ready to help you put in place your grant management system.

We use a blend of agile and waterfall methodologies. You can choose a full project implementation, a phased delivery, or you might want to pilot a scheme. Where we choose to use iterative prototyping, users see the solution evolve as we configure. You can also continually adapt and improve your solution after go-live.

  • Deployment

We will launch your program on a platform that is robust and flexible.

We offer a portfolio of infrastructure services that have the flexibility to cater fully for the broad needs of our clients.

We provide ISO accredited secure hosting via AWS, and for clients who prefer their own infrastructure we assist with sizing and integration.

  • Support

We maintain close relationships with our clients after the project delivery.

AIMS support and services provides product support and delivers service requests to our customers. Any support calls are logged and tracked in the dedicated AIMS Support System. This ensures that every call is managed until resolution. Support is available across time zones and with agreed Service Levels.

  • Training

We provide a range of training courses at the level you need.

AIMS is rich in functionality, yet easy to use and configure yourself. Our system administration training covers the day to day operational administration of AIMS. Bespoke training sessions are included in your project delivery. We are happy to share our knowledge to enable you to train users and retain on-site knowledge.

  • System integration

AIMS can be easily integrated with your other software solutions.

We provide financial interfaces to leading solutions such as Oracle Financials, Sage, Great Plains, SUN accounts, JD Edwards and Unit 4, and others. We integrate with contact and document management systems as required and provide data migration facilities from other systems into AIMS.

  • Personalisation

AIMS can be personalised to suit your organisation.

The system is multi-lingual and all labels and messages that appear in AIMS can be changed to whichever terminology or language you use internally.

The structure and the design of your system can be set to match your corporate branding.

Professional services

Our team are deeply expert in configuring and using AIMS at all levels. We offer a range of professional services to help you get the most from your system. Our multi-layered experience of award giving processes allows you to deliver your programmes with precision. We can:

  • Design and implement creative grant making solutions for you using the AIMS platform.
  • Review your existing processes and develop innovative ways to improve your specific workflows.
  • Provide an expert end to end review of your grant management processes and corporate governance.
  • Conduct a system health check of your existing AIMS solution and evaluate your ideas in order to suggest areas of improvements.

Request a free demo

Get in touch with the team to discuss how we can use our knowledge and experience to benefit your organisation and clients.

Financial Director, Netherlands Performing Arts Fund, Fonds Podiumkunsten (the Netherland’s Fund for Performing Arts)

"AIMS gives us enhanced speed and quality of work processes, and provides better information for internal use and external parties. We are in more control of our workflows and we can support the advisory process much better because of analysis and reports of digitally stored data."

Head of Digital Tranformation and Portal Administration, Studienstiftung

"We have been using AIMS for many years now in a highly customized setting. AIMS Software Ltd provided very good service in developing and implementing solutions for our special requirements."
 
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